SupportFrequently Asked
Frequently Asked
Questions
General Questions
About Our Products
Are your products made in Italy?
Yes. All Sicilia Aura fragrances, body products, and home scents are produced in Italy with high-quality materials.
What is the strength of your fragrances?
Our perfumes are Eau de Parfum concentration, offering a long-lasting and rich scent.
Are your products cruelty-free?
Yes, we do not test on animals.
Shipping
Fast, Secure & Ground-Compliant
We ship within the United States using carriers certified for fragrance transport.
- •Shipping Time: 3–7 business days
- •Perfumes: Ground shipping only (due to alcohol content regulations)
- •Tracking: Provided with every order
- •Packaging: Carefully protected to ensure safe arrival
Returns
Your Satisfaction Matters
If you are not completely satisfied with your purchase, we offer returns under the following conditions:
- •Items must be unused and unopened
- •Returns accepted within 14 days of delivery
- •Customer is responsible for return shipping unless the item arrived damaged
For damaged, defective, or incorrect products, please contact us and we will resolve the issue immediately.